Privacy Policy

1. Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our services.

1.1 Information You Provide

When you use our services, you may provide us with:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, property type, condition details, ownership information
• Financial Information: Information about mortgages, liens, or other financial obligations related to your property
• Communication Data: Records of your communications with us, including emails, phone calls, and form submissions
• Account Information: Username, password, and account preferences if you create an account

1.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes related to our business operations and to provide you with our services.

2.1 Marketing Communications

With your consent, we may use your contact information to send you:

• Information about our services and offerings
• Market insights and real estate information
• Promotional offers and updates
• Educational content about home selling

2.2 Service Communications

We may send you service-related communications without additional consent, including:

• Transaction updates and confirmations
• Account notifications and security alerts
• Legal notices and policy updates
• Customer service communications

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us with:

• Property inspections and appraisals
• Title searches and closing services
• Legal and professional services
• Technology services and website hosting
• Marketing and communication services

3.2 Business Transactions

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity as part of the transaction.

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Security Measures

Our security measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure backup and disaster recovery procedures

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Transaction records: 7 years after closing
• Marketing data: Until you opt out or 3 years of inactivity
• Account information: Until account deletion
• Website usage data: 2 years

5. Your Privacy Rights

5.1 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

5.2 Opt-Out Options

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in email communications
• Texting "STOP" to opt out of SMS messages
• Contacting us directly with your request
• Updating your preferences in your account settings

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Our website uses different types of cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete that information promptly.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

10. International Data Transfers

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where our servers and central database are located.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes may be communicated via email or prominent website notice.

12. Contact Information